I am now officially back up and running thanks to the good folks at Toshiba America Information Systems. My prior laptop, also a Toshiba, had slowly died on me starting with the keyboard, followed by the motherboard and the hard drive. Thanks to Mark Simons and David Aburto at Toshiba, I have received a replacement laptop, that is actually better than the one I had. I am very pleased and grateful. Internet service is still a little unreliable, but then again it never really was reliable in the first place. More to follow.